Manana Privacy Policy

Last Updated: 03/01/2023

This Privacy Policy (“Privacy Policy”) describes how Manana, LLC d/b/a Manana Help (“Manana”, “us”, or “we”) uses and discloses the Personal Information we collect from you or about you when you use the Manana Health mobile application (the “Application”), www.mananahelp.com (the “Site”), and all Manana-owned websites, domains, and applications (collectively, the “Services”).

Please review this Privacy Policy carefully before submitting Personal Information to us or using the Services. If you do not agree with any terms in this Privacy Policy, please discontinue your use of the Services.

How We Collect and Use Your Personal Information

“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your health information, commercial information and internet activity. The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:

Direct identifiers, such as your name, address, phone number, email address, driver’s license number, IP address, and Manana username and password. We may collect this information to provide the Services to you and to administer and improve the Services.
Health information, such as relevant medical conditions, if you choose to provide it. We may collect this information to provide the Services to you and to fulfill and manage your transactions.
Commercial information, such as your billing information and transaction records such as your Application profile and booking history. We may collect this information to fulfill and manage your orders and transactions.
Internet activity information, such as which pages you visit on the Services and which browser you used to view the Site. Please review the “Cookies and Other Technologies” section below to learn more about our use of cookies and tracking technologies. We may collect this information to administer the Services, understand your use of the Services, and to improve the Services.

In addition to the purposes for collection described above, we may also collect each category of Personal Information for the following purposes:

To communicate with you to personalize your experience with the Services, collect your feedback regarding the Services, and respond to inquiries you send to us.
To send you messages about Manana products, services and upgrades that may be of interest to you.
To enforce our Terms of Service or protect the health and safety of our personnel, clients, and the general public.
To comply with our legal, regulatory, and risk management obligations, including establishing, exercising and/or defending legal claims.

We use third-party service providers for payment processing and to conduct background checks. We do not collect or store your payment card data or background check data.

In certain cases, we may aggregate or anonymize your Personal Information. We use such anonymized or aggregated information without restriction, including for enhancement of the Services or statistical analysis.

How We Disclose Your Personal Information

We may share your Personal Information in the following circumstances:

With companies or individuals that we contract with in order to receive services (our “Service Providers”). These services may include, among other things, providing products or services to you on our behalf, creating or maintaining our databases, customer service, marketing, payment processing, and background check processing.
As required by law, which can include providing information as required by statute, regulation, subpoena, court order, legal process, government request, or as otherwise required by law.
For a merger, sale or other asset transfers in connection with a corporate transaction.

Cookies and Other Technologies

We may use “cookies” to keep information about you on our Services. Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer’s hard drive. Cookies track where you travel on the Services and what you look at. In doing so, a cookie may enable us to relate your use of the Services to your Personal Information. Many other websites use cookies for very similar purposes.

Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, your Flash player can be set to reject or delete Flash cookies. Refusing a cookie will generally not interfere with your use of the Services. However, refusal of a cookie may, in some cases, preclude you from using or negatively impact the display or function of the Services or certain areas or features of the Services.

How We Respond to Do Not Track Signals

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including Manana, do not recognize or respond to DNT signals.

Your Choices

You can unsubscribe from our marketing email list at any time by clicking on the “Unsubscribe” link in the emails that we send or by contacting us using the contact information provided below. However, your option not to receive promotional or marketing e-mail shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your existing relationship with us. Your opt-out request will also not apply to correspondence that has already been initiated.

You can unsubscribe from our marketing SMS list at any time by replying ‘STOP’ in the texts we send or by contacting us using the contact information provided below.

You may use the account settings page in the Application to review and update certain information you provided in connection with your account, or to delete your account.

Security and Retention

We have implemented reasonable safeguards designed to protect your information from loss, misuse, alteration, or destruction. Without limiting any other terms that apply to our Services and this Privacy Policy, you understand that we cannot guarantee that your Personal Information will be private or secure. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Services. Please be careful whenever sending Personal Information to us via e-mail. E-mail is not a secure means of transferring information.

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. In certain circumstances, we also maintain Personal Information in order to comply with our legal and regulatory obligations, to enforce our Terms of Use and policies, and to exercise and defend legal claims.

Third Party Links

The Services may contain references or links to third-party websites and services that are not affiliated with us. Except as described above regarding Service Providers, we cannot control what information third parties track or collect. Any access to and use of third-party websites and services is not governed by this Privacy Policy but is instead governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.

Children’s Privacy

We do not knowingly collect any Personal Information from children under 13 without prior verifiable parental consent. If Manana learns that a child under the age of 13 has submitted Personal Information without parental consent, we will take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 13 has provided us with Personal Information, please contact us at support@mananahealth.com or the mailing address below.

Updates to this Privacy Policy

When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. If the changes are material, we will endeavor to notify you in advance of such changes taking place. If you object to any modification, your sole recourse is to notify us that you do not agree and to stop using the Services and providing us with your Personal Information.

Questions about this Privacy Policy

We value your comments and opinions. If you have questions about this Privacy Policy, you may contact us at:

Manana, LLC d/b/a Manana Help

74 Elberta Street

Nashville, TN 37210

(615) 212-9609

info@mananahelp.com