We offer a variety of services to make sure we meet your needs. Our current list of services:
Don't see the particular help you need? Please let us know. We'd love to learn about your specific needs.
To request help using Manana, use the “Find Help” tool to create a profile specifying your needs. We will then provide a list of Helpers in your area for you to choose from. If you are at any point having difficulty with the process, reach out to our team at (615) 212-9609.
Manana prioritizes safety by running a thorough background check and vetting process for each of our Helpers. When booking, you will have access to the Helper's bio and reviews. You can message or request a phone call with any Helper to ensure you are completely comfortable before the initial booking.
Manana Helper background checks are processed by Checkr, a third-party background check provider. Manana requires this in order to keep Care Recipients safe and we will routinely perform background checks on active Helpers. Additional screenings may include motor vehicle reports, employment verifications, or international criminal checks.
To create an account for someone else's care, you should use the 'for someone else' distinction. Select “Find Help” then create an account in YOUR NAME. When you are completing the profile, select this help is 'for someone else'. This is where you will be able to share the details of the care recipient, and their care needs.
You can use Manana to find support as often as you need it. You can schedule help on a one-time basis, or for recurring needs.
If you don't feel comfortable with your Helper, want help with something else, or simply want to try a new Helper, you can request a new Helper next time. The Manana platform allows you to review Helper bio, skills, and experience, and even have an introductory video call before booking. You book the Helper (or Helpers!) that feels like the right fit to you. If your Helper doesn't meet expectations for any reason, please contact us immediately, and we'll help you resolve your concern or find someone new.
All payment is completed on the Manana website. Payment will be held prior to the service and then finalized and released to the Helper after the service is complete. We accept all major credit cards. If the service you requested changes in any way at the time of service, you may be subject to additional charges.
A background check is required to create a Helper account. Background checks are processed by Checkr, a third-party background check provider. Manana requires this in order to keep Care Recipients safe and we will perform routine background checks on active Helpers.
Other screenings (such as motor vehicle reports, employment verifications, or international criminal checks) may require additional information like driver's license, highest degree earned, or passport number. The application also includes a disclosure notice and authorization that candidates must sign.
You can view the status of your background check here. Curious about what happens next? Watch the video What to Expect from Your Background Check.
For more information on time estimates, please visit the Checkr portal. Checkr requires your local DMV to confirm the license you provided and perform a criminal history check. While background checks typically take one day, it is not uncommon to experience longer wait times of 1-2 weeks (or 1-2 months during COVID-19) due to DMV delays. Manana is unable to expedite wait times since Checkr handles the entire process.
When you sign in to your Manana account, you may see that your background check is In Progress or Needs Action. You can always visit your Checkr portal or contact Checkr Support to see your status and finalize your application.
Manana does not charge any upfront Helper fees however, we do ask that Helpers pay for a background check. When you create your Helper profile, you will be prompted to complete background check through Checkr, at a cost of $35. But don't fret! Manana will reimburse you after you've completed your first $150 hours in bookings.
Helpers set their own hourly rate and availability. As a Helper, you should consider you skills and qualifications as you set your hourly rate. Your earnings will also depend on your schedule, as Helpers with more time to give, may be able to book more care recipients than those with limited availability. If you need support setting your rate or availability, please contact us and we can provide guidance.
Care Recipients pay for all services through the Manana website. Payment will be held prior to the service and then finalized and released to the Helper after the service is complete. Care Recipients are encouraged to tip through the Manana platform. If the service changed in any way at the time of service, you will have an opportunity to make this modification through Manana. You should not solicit payment from your Care Recipient at any time.
Please let us know! Send us an email at info@mananahelp.com. We'd love to learn more about your specific skills, certifications, and services.
Manana does not provide formal Helper training but we can connect you with resources to support you in becoming a better Helper!