Frequently Asked Questions
What are the types of help one can receive through Manana?
We offer a variety of services to make sure we meet your needs. Our current list of services:
- Run errands
- Medical visit
- Prepare meals
- Dementia care
- Tech help
- Household tasks
- Companionship
- Personal care
- Exercise
- Transportation
- Pet care
Don’t see the particular help you need? Please let us know. We’d love to learn about your specific needs.
How do I request help?
To request help using Manana, use the “Find Help” tool to create a profile specifying your needs. We will then provide a list of Helpers in your area for you to choose from. If you are at any point having difficulty with the process, reach out to our team at (615) 212-9609.
Do you run background checks on all Helpers?
To request help using Manana, use the “Find Help” tool to create a profile specifying your needs. We will then provide a list of Helpers in your area for you to choose from. If you are at any point having difficulty with the process, reach out to our team at (615) 212-9609.
Can I request help for someone else?
To create an account for someone else’s care, you should use the ‘for someone else’ distinction. Select “Find Help” then create an account in YOUR NAME. When you are completing the profile, select this help is ‘for someone else’. This is where you will be able to share the details of the care recipient, and their care needs.
How often can I book a helper?
You can use Manana to find support as often as you need it. You can schedule help on a one-time basis, or for recurring needs.
What happens if my Helper is not a good fit for me?
If you don’t feel comfortable with your Helper, want help with something else, or simply want to try a new Helper, you can request a new Helper next time. The Manana platform allows you to review Helper bio, skills, and experience, and even have an introductory video call before booking. You book the Helper (or Helpers!) that feels like the right fit to you. If your Helper doesn’t meet expectations for any reason, please contact us immediately, and we’ll help you resolve your concern or find someone new.
How will I pay my helper?
All payment is completed on the Manana website. Payment will be held prior to the service and then finalized and released to the Helper after the service is complete. We accept all major credit cards. If the service you requested changes in any way at the time of service, you may be subject to additional charges.
Will I need to undergo a background check?
A background check is required to create a Helper account. Background checks are processed by Checkr, a third-party background check provider. Manana requires this in order to keep Care Recipients safe and we will perform routine background checks on active Helpers.
What information is necessary for the background check?
- Full name (first, middle, last)
- Date of birth
- Social Security Number
- Current zip code
- Phone number
- Email address
Other screenings (such as motor vehicle reports, employment verifications, or international criminal checks) may require additional information like driver’s license, highest degree earned, or passport number. The application also includes a disclosure notice and authorization that candidates must sign.
Where should I go to check the status of my background check?
You can view the status of your background check here. Curious about what happens next? Watch the video What to Expect from Your Background Check.
How long does the background check take?
For more information on time estimates, please visit the Checkr portal. Checkr requires your local DMV to confirm the license you provided and perform a criminal history check. While background checks typically take one day, it is not uncommon to experience longer wait times of 1-2 weeks (or 1-2 months during COVID-19) due to DMV delays. Manana is unable to expedite wait times since Checkr handles the entire process.
How do I troubleshoot issues with my background check?
When you sign in to your Manana account, you may see that your background check is In Progress or Needs Action. You can always visit your Checkr portal or contact Checkr Support to see your status and finalize your application.
How much does it cost to set up a Helper profile?
Manana does not charge any upfront Helper fees however, we do ask that Helpers pay for a background check. When you create your Helper profile, you will be prompted to complete background check through Checkr, at a cost of $35. But don’t fret! Manana will reimburse you after you’ve completed your first $150 hours in bookings.
How much will I earn as a Helper?
Helpers set their own hourly rate and availability. As a Helper, you should consider you skills and qualifications as you set your hourly rate. Your earnings will also depend on your schedule, as Helpers with more time to give, may be able to book more care recipients than those with limited availability. If you need support setting your rate or availability, please contact us and we can provide guidance.
How will I accept payment from my Care Recipient?
Care Recipients pay for all services through the Manana website. Payment will be held prior to the service and then finalized and released to the Helper after the service is complete. Care Recipients are encouraged to tip through the Manana platform. If the service changed in any way at the time of service, you will have an opportunity to make this modification through Manana. You should not solicit payment from your Care Recipient at any time.
What if I can provide a service or have a specialized certification not listed in the Manana profile tool?
Please let us know! Send us an email at info@mananahelp.com. We’d love to learn more about your specific skills, certifications, and services.
Does Manana provide any Helper training?
Manana does not provide formal Helper training but we can connect you with resources to support you in becoming a better Helper!
